Privacy Policy
Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004 on Trust in the Digital Economy (LCEN), it is specified that our website is published by VILLA COSE.
Privacy policy
Introduction
In the context of using its services and in particular the services accessible on its website, mobile site, online store and mobile applications, VILLA COSE, as data controller, is likely to collect and process personal data concerning you.
We are committed to respecting the privacy protection rules for prospects and visitors to our sites: website, mobile site, online store and mobile applications. All personal data processing implemented as part of the accessible services respects the local regulations applicable to personal data protection and in particular the provisions of the “Data Processing and Freedoms” law of January 6, 1978 as amended and the General Data Protection Regulation (Regulation EU 2016/679) or “GDPR”.
1 – What are our commitments regarding personal data protection?
VILLA COSE is committed to guaranteeing a high level of protection for the personal data of its customers, prospects, users of its sites: website, mobile site, online store and mobile applications and any other person whose data it processes.
VILLA COSE is committed to respecting the regulations applicable to all personal data processing it implements:
- Your personal data is processed in a lawful, fair and transparent manner;
- Your personal data is collected for specific, explicit and legitimate purposes, and is not further processed in a manner incompatible with these purposes;
- Your personal data is kept in an adequate, relevant manner and is limited to what is necessary for the purposes for which it is processed;
- Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.
VILLA COSE implements appropriate technical and organizational measures to ensure a level of security adapted to the risk inherent in its processing operations, meet regulatory requirements and protect the rights and data of data subjects from the design of processing operations.
Furthermore, VILLA COSE contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).
2 – What personal data do we collect?
A – Depending on the purpose of collection
The personal data we collect varies depending on the purpose of collection and the Service we provide to you. Generally, we may be required to collect the following categories of personal data directly:
a) personal contact details, such as your last name, first name, email address, postal address and telephone number(s);
b) identifiers used to access your online account, i.e. the username and password. This is necessary for us to create a personal user account;
c) exchanges with us, which may include details of conversations via chat, customer service;
d) demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);
e) browsing history, such as pages visited, date of visit, location during visit, or IP address;
f) payment information when a purchase or reservation is made on one of our sites, online stores, or one of our applications. Generally, the invoice is issued in your name, with your billing address and payment data such as your credit card or bank account;
We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or responding to our posts and promotional announcements on social networks.
B – Personal data concerning minors
VILLA COSE does not collect or process personal data relating to children under 18 years of age without prior consent from parents or those with parental responsibility for the child. If personal data concerning children is collected via our sites: website, mobile site, online store and mobile applications, parents or those exercising parental authority have the option of objecting to this by contacting us at the address indicated at the bottom of this page.
3 – How is personal data collected?
A – Means of collecting your data
As part of our relationships, you may provide us with your personal data through various means and in particular on our sites: website, mobile site, online store and mobile applications during your internet browsing, purchases, reservations, by filling out various collection forms, when subscribing to the e-newsletter, when creating an account, when you submit an application, when you post comments on our social media pages, when you establish any contact with our establishment or when you transmit your personal data to us in any other way.
B – IP address
The IP address is a series of numbers that is automatically assigned to your computer by your internet service provider with each connection. Each time you make a request on the site, our servers record a trace of your visit. We collect IP addresses for the purpose of analyzing trends on the site. We do not transmit any information that allows you to be identified, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we need to enforce the terms of use to protect our services, customers or in compliance with laws in force.
C – Cookies
In order to constantly improve the quality of services offered on our sites: website, mobile site, online store and mobile application and their adequacy with your expectations, VILLA COSE is likely to use “cookies”, text files used to identify your terminal when you connect to one of our services. The deposit of a cookie or tracker in your terminal (computer, tablet, smartphone, etc.) allows VILLA COSE to collect information and personal data, according to your choice of setting your terminal.
Types of cookies used:
a) Cookies essential to the use of the site. They allow you to use the main features of the site, such as purchasing or booking services for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The information stored cannot be used for commercial purposes.
b) Site performance cookies. Performance cookies allow us to optimize our website and detect any technical problems you may encounter. They allow us to collect information on how you use the site, including the number of visits per page, the number of error messages displayed, time spent on a page, or the number of clicks on a site area. The information stored cannot be used for commercial purposes.
c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, chosen language or region where you are located) and provide more accurate and personalized features. These cookies can also be used to remember changes made by the user, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.
d) Marketing advertising cookies. These cookies collect information about your internet browsing habits in order to offer you advertisements that are adapted to you and correspond to your interests. They also allow us to limit the number of times you will see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the authorization of the website operator. They memorize the visits made on a site and share this information with other companies (advertisers for example). Targeted or advertising cookies are often linked to the site’s features provided by the partner company. The information is collected and shared with third parties to offer audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified through the data collected.
e) Cookies from third-party websites and social networks. Our website contains links and/or content referring to other sites and social networks, and we do not know what cookies they use. For more information, please consult the information provided by these third-party sites and social networks about their own cookies.
D – Respect for your privacy
We are committed to protecting your privacy and respect the following 2 principles:
- We do not associate any information with your cookies that would allow us to identify you directly and personally. Cookies do not in any way allow us to know your address, date of birth, telephone number or any other information allowing us to identify you.
- We do not provide any personal information to advertisers or third-party sites that display our advertisements based on your interests.
If your computer or mobile is used by several people, or if it has several browsing software, it is possible that the content displayed to other users corresponds to your preferences. If you wish, you can change your browser settings. For more information on how cookies and targeted advertising work, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E – Links to third-party sites
Our sites: website, mobile site, online store and mobile applications may contain links redirecting to third-party websites. We disclaim all responsibility in the collection, use, management, sharing or disclosure of data and information by these third parties. The communication of information on third-party sites is governed by the privacy policy and terms of use of these sites. We recommend that you read the privacy policies of these websites before submitting any personal information.
4 – What is the personal data collected used for?
Your data is mainly used for booking and purchasing purposes (provision of services, specific services and products), prospecting, loyalty, events, commercial information, satisfaction surveys, organization of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to cases where your consent has been obtained (in particular to communicate personalized offers to you), the processing of your data for the various purposes mentioned above is necessary in particular:
- To ensure the execution of the service contract;
- To comply with a legal obligation;
- For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).
More specifically, your data is used:
- To allow you to benefit from all the services or services available on the website of our establishment, its mobile site, its store and its mobile applications: creation of a user account, e-newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc.;
- To allow you to browse our websites;
- To best match our information, notifications, offers and other forms of services to your interests;
- To facilitate the completion of administrative formalities relating to booking and purchasing.
5 – How long is your data kept?
VILLA COSE is committed to keeping your personal data for a period not exceeding that necessary for the purposes for which it is processed. Retention periods are defined according to the processing purposes implemented by VILLA COSE and take into account in particular the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods as well as the CNIL’s recommendations concerning certain categories of data processing.
6 – Who is likely to access your personal data?
A – Recipients of your data
The data collected on our website, mobile site, online store and mobile applications, is likely to be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. We remind you that in this context, VILLA COSE requires its service providers to implement strict confidentiality and protection measures for this data.
B – Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, VILLA COSE will make every effort to ensure that this international data transfer has an adequate level and security guarantees.
7 – How to exercise your rights?
In accordance with the regulations applicable to personal data protection, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to processing and portability of your personal data. In addition, you legally have the right to define directives relating to the fate of your personal data after death. Furthermore, any person who was a minor at the time of collection of their personal data may obtain its erasure as soon as possible.
These rights are exercised by mail at the following address:
VILLA COSE
15A BOULEVARD VAUBAN
67600 Sélestat
France
info@cheneaudiere.com
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (last name, first name, email) as well as any other information necessary to confirm your identity. You also have a right of recourse to the National Commission for Data Processing and Freedoms in the event of violation of the regulations applicable to Personal Data protection and in particular the GDPR.
8 – IT security / Transaction security
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for VILLA COSE. We therefore implement all useful technical and organizational measures, taking into account the nature, scope and context of the personal data you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, accidentally or illegally.
We offer you a secure online payment system using the latest technologies in force. VILLA COSE strives to combat identity theft practices on the internet. This is why we use, for example, a fraudulent payment detection device made by credit card. This device is intended to protect you in case of loss or theft of your credit card.
The security and confidentiality of personal data relies on everyone’s best practices. This is why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and your social account (particularly in the case of linked accounts) and to close your browser window at the end of your work session, particularly if you access the internet from a computer shared with other people. You will thus avoid other users accessing your personal information.
9 – Contact us
For any additional questions regarding this policy or how VILLA COSE processes your personal data, we invite you to contact us at the following address: info@cheneaudiere.com
10 – Statement modifications
VILLA COSE reserves the right to adapt the personal data protection policy. When we make substantial modifications to this Statement, we post a link to the Statement on the home page of our site.
11 – Opposition to telephone canvassing
The user has the option of registering on the list opposing telephone canvassing by going to the following link: https://www.bloctel.gouv.fr/